Refund policy
If one or more of the items you ordered are not satisfactory for any reason, they may be returned within the return period of 14 days after receipt of the goods.
We would like to request that you complete the following steps to pre-notify us of a return shipment. If the following does not work, please enter the reason for return on the enclosed order/return form.
- Go to our website and click on "Account" in the menu bar at the top right.
- Enter your email address and click "Continue".
- Click on "Request a return" for the order you want to return.
- Choose the reason for the return and enter a comment (optional).
- Click on "Request a return".
After completing the steps, we will receive your return request for assessment. As soon as we have assessed your request, you will receive a message from us about any next steps for returning it.
If the return request is approved, the items must be returned undamaged, with tags and in the original packaging. Place the items together with the order/return form in a good box, tape it closed and provide the box with the supplied return sticker.
You can drop off the box at a PostNL point. If you return the goods via a PostNL point with our return sticker, you do not have to pay anything for the return, but a fixed contribution towards the return costs will be deducted from the amount to be refunded.
The contribution to the return costs is:
- within the Netherlands €5.00
- for countries in the EUR1 zone €7.50 *1)
- for countries in the EUR2 and EUR3 zone € 10.00 *1)
*1) for relevant countries see shipping costs
Do you have your Have you already paid shipping costs to us? Then no costs for return shipping will be deducted. So you always pay a maximum contribution to the shipping or return costs once.
After receipt of your return shipment, the amount to be refunded will be transferred to you as soon as possible, but no later than within two weeks. We use the payment method you have chosen for this; For example, a credit card payment will be refunded to your credit card.